Support

Pro-tier teams get email support with escalation options. Every team — regardless of plan — has two more ways to get unstuck without waiting on a ticket queue.

Platform Issues & Feedback

Available from the console header at all times, with two tabs:

• Known Issues — a searchable, filterable list of confirmed bugs and approved feature requests RMMmax is actively tracking, each with status, severity, and the latest resolution note.
• Submit a Report — a structured Bug vs. Feature Request form that creates a trackable submission reviewed daily by the RMMmax team.

Documentation Viewer

The in-console Help icon opens a full searchable documentation browser with Quick Start video guidance — see the Documentation Hub for the same content on the web.

Email Support (Pro)

Pro-tier teams get email support with escalation options for issues the Documentation Viewer and Known Issues list don’t resolve.